Engage

Reach members where they are, and hear back when they do.

Members already have their phones and they already text. Engage is the ClubMav movement that meets them there — with two-way SMS to individual members and staff, broadcasts to the groups the club defines, and the small QR codes and links members touch to reach the club or be heard. No app to install, no separate portal to remember.

The flagship

Text members and staff, and let them text back.

Clubs use ClubMav to text members and staff — individuals or groups — and to receive replies in the same thread, through ClubMav on the number the club has configured for member texting. It's the way the club stays in touch in the moment: a bag-drop confirmation, a Wednesday clinic reminder, a note from the pro to a member ahead of a lesson, a message to the loading dock that the delivery is here.

Because the thread stays inside the club's ClubMav account rather than on the personal phone of whoever happened to be on shift, the history is still there next week when a different staff member needs to pick it up.

Broadcasts: groups the club defines — the men's league, the tournament roster, the pool members, a specific department — receive the message that needs to reach them, at the moment it matters. The Wednesday clinic reminder to the sign-up list. The weather delay to the tournament group. The note to the pool members that the deck opened early.

The QR the member scans, the link the member taps.

Engage is also where a member tells the club how it went — a QR at the poolside table, a link after a lesson, a short prompt on the placard by the ninth green. A few seconds and a tap. Enough to say the drinks never came, or the range was set up beautifully, or the tournament ran late.

What happens next lives in Improve. Once the response is in, routing to the right manager, follow-up and closing the loop are Improve's work — separately, and by design, so Engage's job here is just to make the touchpoint effortless.

See how feedback is routed and followed up

Also available in Engage

Capabilities that support the touchpoint.

Available modules — described in capability voice, not as established practice.

QR Generator: ClubMav can generate branded QR codes for touchpoints across the club — no third-party tool required.
Landing Pages: ClubMav can host member-facing landing pages for events, tournaments and campaigns.
Member Card: ClubMav can issue member cards and hold a club-scoped roster for that purpose; a member-facing digital card is available.

One layer

How Engage connects.

Engage creates the touchpoint — the text that reaches the member, the QR the member scans, the link the member taps. Serve can carry the request that comes from it into the right station. Operate carries staff coordination on the same texting layer. Improve handles the feedback separately, once a member sends it.

Get in touch

See it running in a live club.

A short call, an honest look at how ClubMav would sit next to what you already have, and a demo you can hand your team. Pilot setup in days, not weeks.