System of record
Membership. Billing. Reservations. Tee times. Who belongs and what they owe. Your existing club management system runs this.
The Experience Layer
The Experience Layer for Private Clubs.
Your club management system holds the membership, the billing, the tee times and the record of who belongs. ClubMav runs alongside it — carrying the requests, texts, tickets and feedback that make up the way members and staff actually experience the club.
Two Layers
Your system of record does one job. ClubMav does the other.
Experience Layer
Requests. Messages. Tickets that print where the work happens. Feedback that reaches the manager who can act on it. The moments in between.
ClubMav works alongside your existing club management system. No account migration. No membership rekey. Every capability is configured for your club before it goes live.
How a request moves through ClubMav
A member at the valet stand asks for their bag.
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The ask
A member scans the QR at the valet stand, texts the bag-room keyword, or a staff member enters the request on their phone or tablet.
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The request
ClubMav records a service request with the member, the location and what was asked for.
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The ticket
A ticket prints at the station where the work happens — the bag room, the pro shop, the pool deck — on the Star CloudPRNT printer configured for that station.
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The action
A staff member does the thing and marks the request complete.
A bag pickup is one example. The same shape carries valet requests, drinks at the turn, carts to the tenth tee, range refills, and the per-club-configured requests each club uses ClubMav for.
One operating loop, four moves
Engage. Serve. Operate. Improve.
ClubMav is one layer, organised around what actually happens at a club: members reach out, staff serve them in the moment, operations keep the work consistent, and the club learns from what happened.
Engage
Reach members where they are.
Two-way texting, broadcast messages, and the QR codes and links members touch to reach the club or be heard.
Learn about EngageServe
When they ask, get them what they asked for.
Member Services requests routed to the right station, caddies with per-club ranks and rates, and food ordering from wherever the member is standing.
Learn about ServeOperate
Keep the work consistent across every shift.
Digital checklists for F&B, golf ops and facilities; tickets that print at the right station; the staff texts that keep handoffs off personal phones.
Learn about OperateImprove
Learn what happened and close the loop.
Feedback that reaches the manager for the area with the flagged issue, and per-module reporting on what the moments produced.
Learn about ImproveIn production today
Clubs using ClubMav.
Get in touch
See it running in a live club.
A short call, an honest look at how ClubMav would sit next to what you already have, and a demo you can hand your team. Pilot setup in days, not weeks.